Senior Assistant Director, Enrollment Management Operations

July 2022 - November 2022

Lesley University, Cambridge MA

• Oversaw the supervision for the freshman applications processing team.
• Performed freshman application processing procedures utilizing best practices to ensure process improvement and full utilization of business systems to deliver excellent services and enable efficiency.
• Evaluated freshman application business practices and workflow on an ongoing basis to ensure quality of service, accuracy of data input, and adherence to personal information security guidelines.
• Collaborated with the undergraduate admissions team to implement and improve operational processes and procedures to achieve institutional enrollment goals, and strengthen interdepartmental communication and teamwork.
• Assisted with troubleshooting systems-related issues for undergraduate admissions, including questions concerning communications management, duplicate resolution and data queries.
• Triaged and respond to applicant-related requests from admissions counselors and other academic/administrative employees.

Applications Coordinator, Enrollment Management Operations

November 2019 - June 2022

Lesley University, Cambridge MA

• Compiled and developed reports to implement process improvement to data management while monitoring analytics to minimize errors and discrepancies.
• Collaborated with the Enrollment Operations team to creatively problem solve, brainstorm, and implement new strategies to improve the overall application process.
• Managed the processing and digital file maintenance of over 1,000 Transfer applications including 3,000 credentials per year with a high level of efficiency and accuracy.
• Collaborated cross-functionally to process 1,800 Graduate applications and 3,000 Freshman applications with over 15,400 credentials per year to reach the yearly enrollment goals of the university.
• Input over 7,500 transfer courses (over 15,000 credits) to the internal system from university transcripts of Transfer and Degree Completion applicants to produce transfer credit degree evaluations.
• Facilitated the transfer of enrolled student files from Enrollment Operations to the Registrar's Office on a routine basis.
• Fostered relationships with applicants, their guidance counselors, and families from application to deposit to ensure a smooth application process.